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Our Reservations Inbox is manned during standard business hours. We endeavour to reply to all enquires within five working days. If you have an urgent enquiry, please contact our Guest Contact Centre.
Our Guest Contact Centre is available to assist you 24 hours a day, seven days a week. To speak with a Guest Contact Centre consultant please refer to the table below:
Australia:13 67 89
New Zealand:0800 67 0000
United States of America:1-800 444 0260
United Arab Emirates:8000 170 050
United Kingdom:0843 104 7777
South Africa:+27 11 461 6444
Other International:+61 7 3295 2296
The Velocity Contact Centre is available 8am to 8pm AEST, Monday to Friday.
Australia:13 18 75
New Zealand:0800 230 875
United States of America:1-800 444 0260
Other International:+61 2 8667 5924
If you have lost or have identified damaged baggage, our Baggage Services Department can help. Please phone the Baggage Services Department at the arriving port.
Contact details can be found in the Airport Guide for the particular airport.
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